AML/CTF and dispute-resolution obligations are reaching professional services for the first time
Regulators are extending anti-money-laundering and counter-terrorism-financing (AML/CTF) obligations to real estate agents, lawyers, accountants, and other professional service providers who have never run customer due diligence or ongoing monitoring before. Alongside this, dispute-resolution regimes increasingly require internal complaint handling run to strict timeframes with auditable records — not a shared inbox.

